Question 1

How long does processing take?

Accepted Answer

Processing typically takes 10-30 seconds for most documents. Larger PDFs with many pages may take up to 1-2 minutes. You'll see a real-time progress indicator while your document is being processed.

Question 2

What file formats are supported?

Accepted Answer

We support PDF documents and common image formats including PNG, JPG, and JPEG. Files can be up to 10MB in size. For best results, ensure your document is clear and readable.

Question 3

Is my data secure?

Accepted Answer

Absolutely. Your files are processed over a secure SSL connection and are deleted immediately after conversion. We never store your financial data, and our servers are GDPR compliant. Your privacy is our priority.

Question 4

Which banks are supported?

Accepted Answer

Our AI works with statements from any bank worldwide. Whether you have statements from major banks or small credit unions, in any language or format, our system can extract the transaction data.

Question 5

What if the extraction isn't accurate?

Accepted Answer

Our AI achieves high accuracy, but some handwritten or very low-quality scans may have issues. You can review all extracted data before exporting, and our Pro plan includes priority support if you need help.

Question 6

Do I need to create an account?

Accepted Answer

No! You can convert your first document completely free without signing up. If you want to convert more documents, you can create an account and purchase Pro access for 25 conversions.

Question 7

What's included in the Pro plan?

Accepted Answer

Pro access includes 25 document conversions, support for unlimited pages per document, Excel and CSV export, conversion history, and priority customer support. It's a one-time payment with no subscription.

Question 8

Can I get a refund?

Accepted Answer

Yes. If you're not satisfied with the Pro plan for any reason, contact us within 7 days of purchase and we'll issue a full refund. No questions asked.

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